My research uses a process lens to understand the design and management of technology, knowledge, and information-intensive business models. Broadly speaking, my research answers three questions in different contextual settings:

  • Shumkin, D, Hasija, S., Netessine, S., 2020, "Blockchain and responsible sourcing in the diamond industry". Working paper.
  • Karmashetty, V., Freeman, M., Hasija, S., 2020, "The impact of modern food delivery platforms on restaurant operations for QSRs". Working paper.
  • Cho, H.S., Hasija, S., Sosa, M., 2020, “Reading between the Stars: Understanding the Effects of Online Customer Reviews on Product Demand”. Working paper.
  • Blaettchen, P., Hasija, S., Taneri, N., 2020 “Sharing of Heavy Equipment”. Working paper.
  • Hasija, S., Shen, Z.J.M., and Teo, C.P., 2020. “Smart City Operations: Modelling Challenges and Opportunities”. Accepted to Manufacturing & Service Operations Management.
  • Choudhary, V., Hasija, S., Netessine, S., 2019, “Do Flexibility and Chaining Really Help? An Empirical Analysis of Automotive Plant Networks”. Working paper.
  • Cho, H.S., Hasija, S., Sosa, M., 2019, “How Important is Design for the Automobile Value Chain?”, working paper.
  • Agrawal, A., Bhattacharya, S., Hasija, S., 2014, “Cost-reducing innovation and the role of patent intermediaries". Production and Operations Management, Vol. 25, No. 1, pp. 173-191.
  • Dobson, G., Hasija, S., Pinker, E. J., 2011. “Reserving capacity for urgent cases in primary care”. Production and Operations Management, Vol. 20, Number 3, 456-473.
  • Hasija, S., Pinker, E. J., Shumsky, R. A., 2005. “Staffing and routing in a two-tier call center”. International Journal of Operational Research, Vol. 1, Number 1, 8-29.
  • Zorc, S., Chick, S.E., Hasija, S., 2019, “Incentive Design for Coordination in Care of ChronicPatients”, working paper.
  • Zorc, S., Tsetlin, I., Hasija, S., 2019, “The When and How of Delegated Search”. Working paper.
  • Jain, N., Hasija, S., Netessine, S., 2020, “Supply Chains and Antitrust Governance”. Accepted to Management Science.
  • Martinez, A.J.P., Hasija, S., Wassenhove, L.N.V., 2019, “Fleet Coordination in Decentralized Humanitarian Operations Funded by Earmarked Donations”. Accepted to Operations Research.
  • Bhattacharya, S., Gupta, A., Hasija, S., 2017, “Single-Sourcing versus Multi-Sourcing: The Roles of Output Verifiability and Task Modularity", Accepted to Management Information Systems Quarterly.
  • Chick, S.E., Hasija, S., Nasiry, J., 2017, "Information Elicitation and Influenza Vaccine Production", Accepted to Operations Research.
  • Bhattacharya, S., Gaba, V., Hasija, S., 2015, “A Comparison of Milestone-Based and Buyout Options Contracts for Coordinating R&D partnerships", Management Science, Vol. 61, No. 5, pp. 963-978.
  • Bhattacharya, Hasija, S., Wassenhove, L.N.V., 2014, "Designing Efficient Resource Procurement and Allocation Mechanisms in Humanitarian Logistics". Production and Operations Management, Vol. 23, No. 9, pp. 1511-1521.
  • Bhattacharya, S., Gupta, A., Hasija, S., 2014, “Joint Product Improvement by Client and Customer Support Center: The Role of Gain-Share Contracts in Coordination". Information Systems Research, Vol. 25, Number 1, 137-151.
  • Jain, N., Hasija, S., Popescu, D. G., 2013. "Optimal contracts for outsourcing of repair and restoration services". Operations Research, Vol. 61, Number 6, 1295-1311.
  • Hasija, S., Pinker, E. J., Shumsky, R. A., 2008. “Call Center Outsourcing Contracts Under Information Asymmetry”. Management Science, Vol. 54, Number 4, 793-807.
  • Tuncel, O., Hasija, S., Taneri, N., 2020. “Why are Minimum Order Quantity Contracts Popular in Practice? A behavioral investigation”. Working paper.
  • Uppari, B.S., Hasija, S., 2017. “ Modeling Newsvendor Behavior: A Prospect Theory Approach ”, Accepted to Manufacturing & Service Operations Management.
  • Lau, N., Hasija, S., Bearden, J.N., 2014. "Newsvendor pull-to-center reconsidered". Decision Support Systems, Vol. 58, 68-73.
  • Hasija, S., Pinker, E. J., Shumsky, R. A., 2010. “Work Expands to Fill the Time Available: Capacity Estimation and Staffing Under Parkinson’s Law”. Manufacturing & Service Operations Management, Vol. 12, Number 1, 1-18.